Posted on Leave a comment

Disaster Recovery Testing

Maintenance Window: Sunday, 11/10/2019 9pm MST to 11/11/2019 2am

Detail: We’ll be testing failover and failback environments, with a minimal downtime expected during the entire event

Visible Changes: There is a possibility your Epicor system will be unavailable for short periods during this maintenance window.

After the update: We’ll have 100% confidence in our improved RPO and RTO’s for same site failover.

We will be scheduling another DR testing for our hot site failover later this month.

Posted on

Disaster Recovery – Incremental deployment

Maintenance window: Sunday, September 29 from 22:00 to 23:59 MST.

Detail: In preparation for far-improved RTO (Recovery Time Objective) and RPO (Recovery Point Objective), we are moving our networks around. This will result in all VM’s losing network connectivity for a few minutes. We anticipate a full system outage for less than 30 minutes, but have blocked out two hours in case additional work is needed.

Visible Changes: None

After the update, our infrastructure, database and directory servers will have a RPO of 15 seconds-5 days, and an RTO of less than 5 minutes.

Posted on Leave a comment

Identity Management Upgrade

We’re planning to upgrade the ECHO Identity Management tools on 7/21/19.

This will impact your ability to reset your password during the maintenance window.  All other services and functionality will remain untouched.

After this upgrade, users that leverage RemoteApp might need to re-authenticate the RemoteApp in order to keep your RemoteApp’s refreshing.  See ECHO Tips and Tricks to learn about how to set up RemoteApp.

You’ll notice a new and improved interface when using ECHO Identity Management, including a cleaner CAPTCHA image.

Posted on Leave a comment

EstesCloud Hosting Mail Client Settings

If you are using EstesCloud Mail Hosting, please use these settings for your mail client.

Before we get started

  • Your username is your complete email address:
  • Your password must be complex, 7 or more characters with UPPER, lower, #’s and Symbols
  • More than 10 bad password attempts will lock your IP address for a time, so please be careful!
  • You (and your users) can change your own mail password via webmail at
  • If you are the domain administrator, login to the Web Hosting Control Panel to manage your mail accounts.
  • All email is cloud filtered and quarantined at, see SpamFlare help for more.

Mail Protocols

You’ll probably want to use IMAP4 instead of POP3, as it keeps your mail on the server, ready to be consumed by more than one device.  If you have only one computer that you are checking email with, then POP3 is OK, as long as you don’t mind all your email being on your one device and NOT on the server! If you remove mail from the server, then it’s your responsibility to back it up.

SMTP Server

  • Port 587 or Port 25 with TLS enabled
  • Outgoing server requires authentication

IMAP Server:

  • Port 993 with SSL enabled

POP3 Server:

  • Port 993
Posted on Leave a comment

EstesCloud SpamFlare Help

This document describes the 3 different ways you can interact with EstesCloud SpamFlare, our email filtering platform.

If you are the administrator for this domain, please see the section “If you are the postmaster” for domain wide settings.

If you are the network administrator and host your own mail servers, please see “Network Administration” for SMTP mail flow.

Quarantine Report

On a regular basis, will email you a quarantine report.  From that email, you can click any quarantine message and:

  1. Process the quarantine by:
    1. Deliver it to your inbox and whitelist that email address.  All items in the quarantine for that sender will have to be manually released by you one by one, although future messages from that sender won’t be quarantined.
    2. Deliver it to your inbox and don’t whitelist it.
    3. Confirm it is spam.
  2. The quarantine report frequency can be changed or disabled completely.
  3. Email is held in quarantine for 7 to 14 days, depending on message volume.

The quarantine report only shows spam received since the last quarantine report.  To view your ENTIRE quarantine, please read on to Full Quarantine.

Full Quarantine

This will allow you to process all messages in quarantine, not just those messages received since the last quarantine report as above.  Visit and login with your email address.

If you’ve never visited the Full Quarantine before, you’ll need to “Register now”  Note: This login password is NOT your email password, although you can manually set it to that if you prefer.

Quarantine and Settings

This will allow you to process all messages in quarantine as well as define additional settings. Visit and login.  (This uses the same credentials as above)

If you are not a postmaster, you can define the following (for your mailbox only)

  1. Email Whitelist (add and remove email addresses from the whitelist)
  2. Preferences (Quarantine report frequency, delivery time and report style)
  3. Change Password

If you are the postmaster, you can view and define domain wide settings

  1. Quarantine for the entire domain, not just your mailbox.  You can release messages for all mailboxes as needed.
  2. Statistics about filtering ratios.
  3. Settings:
    1. Email addresses:
      1. Add, edit and delete email addresses: If your staff email addresses are not here, they won’t get any email! If you add or remove staff, please update this section, or open a ticket and we’ll be glad to help.
      2. Add, edit and delete email aliases
    2. MX GuardDog Servers and Your Email Servers: We strongly recommend you do not change these settings!
    3. Aggression: change the overall aggressiveness of the mail filter.
      1. Aggression Preference Level
      2. Bulk Mail Aggression Preference Level
      3. Sender = Recipient
      4. Country Blacklisting: If you never expect to receive email from specific countries, you can block them here!)
      5. Allow users to disable their own spam filter
    4. Timezone
  4. Filters
    1. Blacklisting: By email address, domain, network and subject
    2. Whitelisting:  By email address, domain, network and subject. We recommend adding your important vendors and customer domains here under “Domain Whitelist” to prevent any possibility that those emails will be quarantined and therefore need handling by each employee.
  5. Domains / Licensing
    1. If you’d like to help us keep costs low, you can post a link to MxGuardDog on your website.  Contact us for more details.
  6. Troubleshooting
    1. View Delivery Failures.  If you have any failures and want our assistance, open a ticket here.

Network Administration

For those clients who host their own mail servers, both inbound and outbound SMTP will need to be defined:

Inbound SMTP Firewall Settings

If your firewall allows rules to be defined by DNS name, then all inbound servers are under:


You must allow SMTP (TCP Port 25) from these IP addresses.

  • – (
  • – (
  • – (

Outbound SMTP Firewall Settings

You must allow outbound SMTP (TCP Port 25) to

Outbound SMTP Relay

In your Mail server, you should define “” as the outbound relay. It does require authentication, please open a ticket to obtain credentials

SPF Records

To help with the spam issues, we recommend defining an SPF record:

  • v=spf1 -all