Maintenance Window: Sunday, 11/10/2019 9pm MST to 11/11/2019 2am
Detail: We’ll be testing failover and failback environments, with a minimal downtime expected during the entire event
Visible Changes: There is a possibility your Epicor system will be unavailable for short periods during this maintenance window.
After the update: We’ll have 100% confidence in our improved RPO and RTO’s for same site failover.
We will be scheduling another DR testing for our hot site failover later this month.
Maintenance window: Sunday, September 29 from 22:00 to 23:59 MST.
Detail: In preparation for far-improved RTO (Recovery Time Objective) and RPO (Recovery Point Objective), we are moving our networks around. This will result in all VM’s losing network connectivity for a few minutes. We anticipate a full system outage for less than 30 minutes, but have blocked out two hours in case additional work is needed.
Visible Changes: None
After the update, our infrastructure, database and directory servers will have a RPO of 15 seconds-5 days, and an RTO of less than 5 minutes.
We’re planning to upgrade the ECHO Identity Management tools on 7/21/19.
This will impact your ability to reset your password during the maintenance window. All other services and functionality will remain untouched.
After this upgrade, users that leverage RemoteApp might need to re-authenticate the RemoteApp in order to keep your RemoteApp’s refreshing. See ECHO Tips and Tricks to learn about how to set up RemoteApp.
You’ll notice a new and improved interface when using ECHO Identity Management, including a cleaner CAPTCHA image.
We will be upgrading our network infrastructure in preparation for improved RemoteApp and HTML5 support. Systems will be offline for the majority of this window. We apologies for any inconvenience.
In response to our growing client demand, we are upgrading our database resources. All SQL services will be offline on 10/12/2018 from 2:00am MST to 2:30 MST. We will be building a more resilient architecture so this type of critical update should not be necessary in the future.
We are upgrading our infrastructure on 3/13/18 at 10pm MST. Identity Management tools (password reset and enrollment) will be unavailable during the upgrade. All other services will remain unaffected.
We patched our ECHO Password Reset tool, it is back and running!
We are now in our new hosting home, and boy, does it feel good!
Mail migration last night was a little rockier than desired, but all services have been restored. If you have any issues, please open a ticket.
All mail services will be suspended for about 1 hour starting April 24th, at 11:59pm EST. Services are expected to gradually come back online after about one hour. No mail will be lost during this period.
Notice will be posted here when migration is complete.