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Disaster Recovery Testing

Maintenance Window: Sunday, 11/10/2019 9pm MST to 11/11/2019 2am

Detail: We’ll be testing failover and failback environments, with a minimal downtime expected during the entire event

Visible Changes: There is a possibility your Epicor system will be unavailable for short periods during this maintenance window.

After the update: We’ll have 100% confidence in our improved RPO and RTO’s for same site failover.

We will be scheduling another DR testing for our hot site failover later this month.

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Disaster Recovery – Incremental deployment

Maintenance window: Sunday, September 29 from 22:00 to 23:59 MST.

Detail: In preparation for far-improved RTO (Recovery Time Objective) and RPO (Recovery Point Objective), we are moving our networks around. This will result in all VM’s losing network connectivity for a few minutes. We anticipate a full system outage for less than 30 minutes, but have blocked out two hours in case additional work is needed.

Visible Changes: None

After the update, our infrastructure, database and directory servers will have a RPO of 15 seconds-5 days, and an RTO of less than 5 minutes.

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Identity Management Upgrade

We’re planning to upgrade the ECHO Identity Management tools on 7/21/19.

This will impact your ability to reset your password during the maintenance window.  All other services and functionality will remain untouched.

After this upgrade, users that leverage RemoteApp might need to re-authenticate the RemoteApp in order to keep your RemoteApp’s refreshing.  See ECHO Tips and Tricks to learn about how to set up RemoteApp.

You’ll notice a new and improved interface when using ECHO Identity Management, including a cleaner CAPTCHA image.