We became aware of a US Signal outage at ~9:08 Eastern Standard Time.
We are actively working with US Signal to determine the expected recovery time.
We apologize for the outage and will keep this page updated as we get information.
Categories
Author: Daryl Sirota
Saw the craziest news article on ZDnet yesterday. Apparently ransomware is now installing a virtual machine INSIDE the hacked computer in order to avoid detection. We’ve entered a new phase of devious behavior!
Please make sure your users are safe – I really think the only way to avoid all this is to adopt a Zero Trust attitude.
Think of it this way – do you let a technician into your home to work on the AC unit, just because they have the right shirt on? Did you call them? Are they ‘safe’? Do they take their shoes off and keep their N95 mask on? Some of us will allow them in, some will not.
At this time, I have immune compromised folks at home, and that technician isn’t coming in. I’ll live with a busted AC unit for now, it’s not worth the risk.
Is your PC worth the risk to allow untrusted software in and run whatever, wherever it wants, with whatever bugs it brings with it? I think not.
Categories
January 2020 Microsoft Patching
Maintenance Window: Sunday, 1/19/2020 10:00pm – 1/19/2020 11:59pm Mountain Standard Time
Detail: Microsoft patches, including the latest ‘urgent’ patch
Visible Changes: Your Epicor system will be unavailable for short periods during this maintenance window. All servers will be rebooted.
After the update: We’ll be more secure
Categories
Disaster Recovery Testing
Maintenance Window: Sunday, 11/10/2019 9pm MST to 11/11/2019 2am
Detail: We’ll be testing failover and failback environments, with a minimal downtime expected during the entire event
Visible Changes: There is a possibility your Epicor system will be unavailable for short periods during this maintenance window.
After the update: We’ll have 100% confidence in our improved RPO and RTO’s for same site failover.
We will be scheduling another DR testing for our hot site failover later this month.
Categories
EstesCloud November 2019 Maintenance
Maintenance window: 11/3/2019 9am MST to 2am MST
Detail: We’ll be patching our servers on Sunday night, expect rolling outages as we update,test and reboot various servers.
Visible Changes: None
After the update:
- All hosts will be on current October Microsoft patch releases
- All hosts will have current VMware tools to support the latest infrastructure updates
- Failover to the same datacenter testing will be complete
Maintenance window: Sunday, September 29 from 22:00 to 23:59 MST.
Detail: In preparation for far-improved RTO (Recovery Time Objective) and RPO (Recovery Point Objective), we are moving our networks around. This will result in all VM’s losing network connectivity for a few minutes. We anticipate a full system outage for less than 30 minutes, but have blocked out two hours in case additional work is needed.
Visible Changes: None
After the update, our infrastructure, database and directory servers will have a RPO of 15 seconds-5 days, and an RTO of less than 5 minutes.
Categories
Identity Management Upgrade
We’re planning to upgrade the ECHO Identity Management tools on 7/21/19.
This will impact your ability to reset your password during the maintenance window. All other services and functionality will remain untouched.
After this upgrade, users that leverage RemoteApp might need to re-authenticate the RemoteApp in order to keep your RemoteApp’s refreshing. See ECHO Tips and Tricks to learn about how to set up RemoteApp.
You’ll notice a new and improved interface when using ECHO Identity Management, including a cleaner CAPTCHA image.
We will be upgrading our network infrastructure in preparation for improved RemoteApp and HTML5 support. Systems will be offline for the majority of this window. We apologies for any inconvenience.
Categories
ECHO Identity Management Outage
We are upgrading our infrastructure on 3/13/18 at 10pm MST. Identity Management tools (password reset and enrollment) will be unavailable during the upgrade. All other services will remain unaffected.
We patched our ECHO Password Reset tool, it is back and running!