Categories
Hosting Security Service Status

October 2020 Maintenance

Maintenance Window: Sunday, 10/18/2020 10:00pm to midnight, Mountain Standard Time

Systems affected: All ECHO hosting environments

Detail: Infrastructure SSL Certificate Update. Now that SSL certificates are only good for a year, we are pushing the new certificates to infrastructure and Epicor servers.

Visible Changes: Your ECHO systems will be unavailable for short periods during this maintenance window.

After the update: No visible changes

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Hosting Service Status

Webmail Service

As of 9/8/2020, the latest Microsoft updates are causing issues with our Mail Enable webmail client. Other protocols (mail clients with POP/IMAP are unaffected.

We are restoring services, meanwhile you can use www.mail2web.com and click “Advanced login” . then you can login with your regular email credentials.

We expect full services to be restored within a few hours.

Update: as of 9/9/2020, all services are restored.

Categories
Hosting Service Status

ECHO Infrastructure Maintenance

Maintenance Window: Sunday, 6/28/2020 10:00pm to midnight, Mountain Standard Time

Systems affected: All ECHO hosting, e-commerce sites and mailbox hosting.

Detail: DMZ firewall upgrade

Visible Changes: Your ECHO systems will be unavailable for short periods during this maintenance window. All servers will be rebooted.

After the update: We’ll be more secure with the latest patches on the exterior firewall

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Hosting Service Status

WebMail Impacted

As of 5/24/2020, the latest Microsoft updates are causing issues with our Mail Enable webmail client. Other protocols (mail clients with POP/IMAP are unaffected.

We are restoring services, meanwhile you can use www.mail2web.com and click “Advanced login” . then you can login with your regular email credentials.

We expect full services to be restored within a few hours.

Services are restored as of 5/27/2020 1:30am MST

Categories
Hosting Service Status

January 2020 Microsoft Patching

Maintenance Window: Sunday, 1/19/2020 10:00pm – 1/19/2020 11:59pm Mountain Standard Time

Detail: Microsoft patches, including the latest ‘urgent’ patch

Visible Changes: Your Epicor system will be unavailable for short periods during this maintenance window. All servers will be rebooted.

After the update: We’ll be more secure

Categories
Hosting Service Status

Disaster Recovery Testing

Maintenance Window: Sunday, 11/10/2019 9pm MST to 11/11/2019 2am

Detail: We’ll be testing failover and failback environments, with a minimal downtime expected during the entire event

Visible Changes: There is a possibility your Epicor system will be unavailable for short periods during this maintenance window.

After the update: We’ll have 100% confidence in our improved RPO and RTO’s for same site failover.

We will be scheduling another DR testing for our hot site failover later this month.

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Hosting Service Status

Disaster Recovery – Incremental deployment

Maintenance window: Sunday, September 29 from 22:00 to 23:59 MST.

Detail: In preparation for far-improved RTO (Recovery Time Objective) and RPO (Recovery Point Objective), we are moving our networks around. This will result in all VM’s losing network connectivity for a few minutes. We anticipate a full system outage for less than 30 minutes, but have blocked out two hours in case additional work is needed.

Visible Changes: None

After the update, our infrastructure, database and directory servers will have a RPO of 15 seconds-5 days, and an RTO of less than 5 minutes.

Categories
Hosting Service Status

Identity Management Upgrade

We’re planning to upgrade the ECHO Identity Management tools on 7/21/19.

This will impact your ability to reset your password during the maintenance window.  All other services and functionality will remain untouched.

After this upgrade, users that leverage RemoteApp might need to re-authenticate the RemoteApp in order to keep your RemoteApp’s refreshing.  See ECHO Tips and Tricks to learn about how to set up RemoteApp.

You’ll notice a new and improved interface when using ECHO Identity Management, including a cleaner CAPTCHA image.

Categories
Hosting Service Status

ECHO Identity Management Outage

We are upgrading our infrastructure on 3/13/18 at 10pm MST.  Identity Management tools (password reset and enrollment) will be unavailable during the upgrade.  All other services will remain unaffected.

Categories
Enhancements Hosting Service Status

Migrations complete!

We are now in our new hosting home, and boy, does it feel good!