Service Status

If you have any outage reports, please call us at 888-300-2340 x2 or open a ticket at http://portal.estesgrp.com or support@estesgrp.com

Service status posts

  • October 2020 Maintenance (10/15/2020) - Maintenance Window: Sunday, 10/18/2020 10:00pm to midnight, Mountain Standard Time Systems affected: All ECHO hosting environments Detail: Infrastructure SSL Certificate Update. Now that SSL certificates are only good for a year, we are pushing the new certificates to infrastructure and Epicor servers. Visible Changes: Your ECHO systems will be unavailable for short periods during this maintenance […]
  • Webmail Service (9/8/2020) - As of 9/8/2020, the latest Microsoft updates are causing issues with our Mail Enable webmail client. Other protocols (mail clients with POP/IMAP are unaffected. We are restoring services, meanwhile you can use www.mail2web.com and click “Advanced login” . then you can login with your regular email credentials. We expect full services to be restored within […]
  • ECHO Infrastructure Maintenance (6/24/2020) - Maintenance Window: Sunday, 6/28/2020 10:00pm to midnight, Mountain Standard Time Systems affected: All ECHO hosting, e-commerce sites and mailbox hosting. Detail: DMZ firewall upgrade Visible Changes: Your ECHO systems will be unavailable for short periods during this maintenance window. All servers will be rebooted. After the update: We’ll be more secure with the latest patches on the […]
  • WebMail Impacted (5/26/2020) - As of 5/24/2020, the latest Microsoft updates are causing issues with our Mail Enable webmail client. Other protocols (mail clients with POP/IMAP are unaffected. We are restoring services, meanwhile you can use www.mail2web.com and click “Advanced login” . then you can login with your regular email credentials. We expect full services to be restored within […]
  • January 2020 Microsoft Patching (1/16/2020) - Maintenance Window: Sunday, 1/19/2020 10:00pm – 1/19/2020 11:59pm Mountain Standard Time Detail: Microsoft patches, including the latest ‘urgent’ patch Visible Changes: Your Epicor system will be unavailable for short periods during this maintenance window. All servers will be rebooted. After the update: We’ll be more secure
  • Disaster Recovery Testing (11/6/2019) - Maintenance Window: Sunday, 11/10/2019 9pm MST to 11/11/2019 2am Detail: We’ll be testing failover and failback environments, with a minimal downtime expected during the entire event Visible Changes: There is a possibility your Epicor system will be unavailable for short periods during this maintenance window. After the update: We’ll have 100% confidence in our improved […]
  • Disaster Recovery – Incremental deployment (9/26/2019) - Maintenance window: Sunday, September 29 from 22:00 to 23:59 MST. Detail: In preparation for far-improved RTO (Recovery Time Objective) and RPO (Recovery Point Objective), we are moving our networks around. This will result in all VM’s losing network connectivity for a few minutes. We anticipate a full system outage for less than 30 minutes, but […]
  • Identity Management Upgrade (7/19/2019) - We’re planning to upgrade the ECHO Identity Management tools on 7/21/19. This will impact your ability to reset your password during the maintenance window.  All other services and functionality will remain untouched. After this upgrade, users that leverage RemoteApp might need to re-authenticate the RemoteApp in order to keep your RemoteApp’s refreshing.  See ECHO Tips […]
  • Network Maintenance scheduled for 11/11/2018 7-11pm MST (11/7/2018) - We will be upgrading our network infrastructure in preparation for improved RemoteApp and HTML5 support.  Systems will be offline for the majority of this window.  We apologies for any inconvenience.
  • Critical: Database Server Maintenance (10/11/2018) - In response to our growing client demand, we are upgrading our database resources. All SQL services will be offline on 10/12/2018 from 2:00am MST to 2:30 MST. We will be building a more resilient architecture so this type of critical update should not be necessary in the future.
  • ECHO Identity Management Outage (3/13/2018) - We are upgrading our infrastructure on 3/13/18 at 10pm MST.  Identity Management tools (password reset and enrollment) will be unavailable during the upgrade.  All other services will remain unaffected.
  • ECHO Identity Management maintenance (1/11/2018) - We patched our ECHO Password Reset tool, it is back and running!
  • Migrations complete! (4/27/2017) - We are now in our new hosting home, and boy, does it feel good!
  • Mail services fully restored (4/25/2017) - Mail migration last night was a little rockier than desired, but all services have been restored.  If you have any issues, please open a ticket.
  • Mailbox migration slated for 4/24 midnight EST (4/25/2017) - All mail services will be suspended for about 1 hour starting April 24th, at 11:59pm EST.  Services are expected to gradually come back online after about one hour.  No mail will be lost during this period. Notice will be posted here when migration is complete.