{"id":99,"date":"2017-02-27T03:20:08","date_gmt":"2017-02-27T03:20:08","guid":{"rendered":"http:\/\/www.estescloud.com\/?page_id=99"},"modified":"2021-02-04T23:10:15","modified_gmt":"2021-02-04T23:10:15","slug":"status","status":"publish","type":"page","link":"https:\/\/www.estescloud.com\/status","title":{"rendered":"Service Status"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container\">\n<div style=\"background-color:white;\">If you have any outage reports, please call us at 888-300-2340 x2 or open a ticket at <a rel=\"noopener noreferrer\" href=\"http:\/\/support.estesgrp.com\" target=\"_blank\">http:\/\/support.estesgrp.com<\/a> or <a href=\"mailto:support@estesgrp.com\">support@estesgrp.com<\/a><\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3>Service status posts<\/h3>\n\n\n<ul class=\"display-posts-listing\"><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/www.estescloud.com\/us-signal-outage\">US Signal Outage<\/a> <span class=\"date\">(7\/20\/2022)<\/span> <span class=\"excerpt-dash\">-<\/span> <span class=\"excerpt\">We became aware of a US Signal outage at ~9:08 Eastern Standard Time. We are actively working with US Signal to determine the expected recovery time. We apologize for the outage and will keep this page updated as we get information.<\/span><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/www.estescloud.com\/february-2021-echo-maintenance\">February 2021 ECHO Maintenance<\/a> <span class=\"date\">(2\/4\/2021)<\/span> <span class=\"excerpt-dash\">-<\/span> <span class=\"excerpt\">Maintenance Window:&nbsp;Saturday, 2\/6\/2020 11:00pm to midnight, Mountain Standard Time Systems affected: All ECHO hosting environments Detail: Patching infrastructure servers and updating various security agents. Visible Changes: Your ECHO systems will be unavailable for short periods during this maintenance window. After the update:&nbsp;No visible changes<\/span><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/www.estescloud.com\/october-2020-maintenance\">October 2020 Maintenance<\/a> <span class=\"date\">(10\/15\/2020)<\/span> <span class=\"excerpt-dash\">-<\/span> <span class=\"excerpt\">Maintenance Window:\u00a0Sunday, 10\/18\/2020 10:00pm to midnight, Mountain Standard Time Systems affected: All ECHO hosting environments Detail: Infrastructure SSL Certificate Update. Now that SSL certificates are only good for a year, we are pushing the new certificates to infrastructure and Epicor servers. Visible Changes: Your ECHO systems will be unavailable for short periods during this maintenance [&hellip;]<\/span><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/www.estescloud.com\/webmail-service\">Webmail Service<\/a> <span class=\"date\">(9\/8\/2020)<\/span> <span class=\"excerpt-dash\">-<\/span> <span class=\"excerpt\">As of 9\/8\/2020, the latest Microsoft updates are causing issues with our Mail Enable webmail client. Other protocols (mail clients with POP\/IMAP are unaffected. We are restoring services, meanwhile you can use www.mail2web.com and click &#8220;Advanced login&#8221; . then you can login with your regular email credentials. We expect full services to be restored within [&hellip;]<\/span><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/www.estescloud.com\/6-2020-echo-infrastructure-maintenance\">ECHO Infrastructure Maintenance<\/a> <span class=\"date\">(6\/24\/2020)<\/span> <span class=\"excerpt-dash\">-<\/span> <span class=\"excerpt\">Maintenance Window:\u00a0Sunday, 6\/28\/2020 10:00pm to midnight, Mountain Standard Time Systems affected: All ECHO hosting, e-commerce sites and mailbox hosting. Detail: DMZ firewall upgrade Visible Changes: Your ECHO systems will be unavailable for short periods during this maintenance window. All servers will be rebooted. After the update:\u00a0We\u2019ll be more secure with the latest patches on the [&hellip;]<\/span><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/www.estescloud.com\/webmail-impacted\">WebMail Impacted<\/a> <span class=\"date\">(5\/26\/2020)<\/span> <span class=\"excerpt-dash\">-<\/span> <span class=\"excerpt\">As of 5\/24\/2020, the latest Microsoft updates are causing issues with our Mail Enable webmail client. Other protocols (mail clients with POP\/IMAP are unaffected. We are restoring services, meanwhile you can use www.mail2web.com and click &#8220;Advanced login&#8221; . then you can login with your regular email credentials. We expect full services to be restored within [&hellip;]<\/span><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/www.estescloud.com\/january-2020-microsoft-patching\">January 2020 Microsoft Patching<\/a> <span class=\"date\">(1\/16\/2020)<\/span> <span class=\"excerpt-dash\">-<\/span> <span class=\"excerpt\">Maintenance Window: Sunday, 1\/19\/2020 10:00pm &#8211; 1\/19\/2020 11:59pm Mountain Standard Time Detail: Microsoft patches, including the latest &#8216;urgent&#8217; patch Visible Changes: Your Epicor system will be unavailable for short periods during this maintenance window. All servers will be rebooted. After the update: We&#8217;ll be more secure<\/span><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/www.estescloud.com\/disaster-recovery-testing\">Disaster Recovery Testing<\/a> <span class=\"date\">(11\/6\/2019)<\/span> <span class=\"excerpt-dash\">-<\/span> <span class=\"excerpt\">Maintenance Window: Sunday, 11\/10\/2019 9pm MST to 11\/11\/2019 2am Detail: We&#8217;ll be testing failover and failback environments, with a minimal downtime expected during the entire event Visible Changes: There is a possibility your Epicor system will be unavailable for short periods during this maintenance window. After the update: We&#8217;ll have 100% confidence in our improved [&hellip;]<\/span><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/www.estescloud.com\/disaster-recovery-incremental-deployment\">Disaster Recovery &#8211; Incremental deployment<\/a> <span class=\"date\">(9\/26\/2019)<\/span> <span class=\"excerpt-dash\">-<\/span> <span class=\"excerpt\">Maintenance window: Sunday, September 29 from 22:00 to 23:59 MST. Detail: In preparation for far-improved RTO (Recovery Time Objective) and RPO (Recovery Point Objective), we are moving our networks around. This will result in all VM&#8217;s losing network connectivity for a few minutes. We anticipate a full system outage for less than 30 minutes, but [&hellip;]<\/span><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/www.estescloud.com\/identity-management-upgrade\">Identity Management Upgrade<\/a> <span class=\"date\">(7\/19\/2019)<\/span> <span class=\"excerpt-dash\">-<\/span> <span class=\"excerpt\">We&#8217;re planning to upgrade the ECHO Identity Management tools on 7\/21\/19. This will impact your ability to reset your password during the maintenance window.\u00a0 All other services and functionality will remain untouched. After this upgrade, users that leverage RemoteApp might need to re-authenticate the RemoteApp in order to keep your RemoteApp&#8217;s refreshing.\u00a0 See ECHO Tips [&hellip;]<\/span><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/www.estescloud.com\/network-maintenance-scheduled-for-11-11-2018-7-11pm-mst\">Network Maintenance scheduled for 11\/11\/2018 7-11pm MST<\/a> <span class=\"date\">(11\/7\/2018)<\/span> <span class=\"excerpt-dash\">-<\/span> <span class=\"excerpt\">We will be upgrading our network infrastructure in preparation for improved RemoteApp and HTML5 support.\u00a0 Systems will be offline for the majority of this window.\u00a0 We apologies for any inconvenience.<\/span><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/www.estescloud.com\/critical-database-server-maintenance\">Critical: Database Server Maintenance<\/a> <span class=\"date\">(10\/11\/2018)<\/span> <span class=\"excerpt-dash\">-<\/span> <span class=\"excerpt\">In response to our growing client demand, we are upgrading our database resources. All SQL services will be offline on 10\/12\/2018 from 2:00am MST to 2:30 MST. We will be building a more resilient architecture so this type of critical update should not be necessary in the future.<\/span><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/www.estescloud.com\/echo-identity-management-outage\">ECHO Identity Management Outage<\/a> <span class=\"date\">(3\/13\/2018)<\/span> <span class=\"excerpt-dash\">-<\/span> <span class=\"excerpt\">We are upgrading our infrastructure on 3\/13\/18 at 10pm MST.\u00a0 Identity Management tools (password reset and enrollment) will be unavailable during the upgrade.\u00a0 All other services will remain unaffected.<\/span><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/www.estescloud.com\/identity-management-maintenance\">ECHO Identity Management maintenance<\/a> <span class=\"date\">(1\/11\/2018)<\/span> <span class=\"excerpt-dash\">-<\/span> <span class=\"excerpt\">We patched our ECHO Password Reset tool, it is back and running!<\/span><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/www.estescloud.com\/migrations-complete\">Migrations complete!<\/a> <span class=\"date\">(4\/27\/2017)<\/span> <span class=\"excerpt-dash\">-<\/span> <span class=\"excerpt\">We are now in our new hosting home, and boy, does it feel good!<\/span><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If you have any outage reports, please call us at 888-300-2340 x2 or open a ticket at http:\/\/support.estesgrp.com or support@estesgrp.com Service status posts<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.estescloud.com\/wp-json\/wp\/v2\/pages\/99"}],"collection":[{"href":"https:\/\/www.estescloud.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.estescloud.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.estescloud.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.estescloud.com\/wp-json\/wp\/v2\/comments?post=99"}],"version-history":[{"count":0,"href":"https:\/\/www.estescloud.com\/wp-json\/wp\/v2\/pages\/99\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.estescloud.com\/wp-json\/wp\/v2\/media?parent=99"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}